Delivery

When your shopping cart is full, proceed to the Checkout page. We’ll deliver the order promptly to the address you specify, be it home, office, hotel or wherever in Bratislava and Slovakia might be convenient for you.

Wellenmark Delivery Service is open daily from Monday to Friday for deliveries from 09am to 7pm, closing for weekends and public holidays.

 

Delivery in Bratislava 

1. Delivery Options in Bratislava:

1.1. Client pick-up from the Wellenmark retail store:

1.1.1. After placing an order in the on-line store the buyer can choose the ‘Client pick-up’ delivery option and collect the order at a convenient time (for three working days following the date of order confirmation) at our stores. Business hours: 10am - 06pm

On arriving at the Wellenmark store, the buyer will provide the order number as received via SMS-message or by email after the order submission, pay the amount and collect the order.

1.1.2. During the next three days, the order placed by the buyer is reserved at the Wellenmark retail store. Failure to collect the order over this period means that the buyer refuses to comply with the Purchase Contract, providing grounds for its cancellation. If the uncollected order was prepaid, the money will be refunded to the buyer as per standard procedure.

The buyer can cancel the Client pick-up option by phoning: +421 948 041 143 or by directly visiting the store, where an alternative selection of any other items can be made.

1.2. GLS Courier Delivery:

1.2.1. All orders within Bratislava can be prepaid online or at the moment of delivery (cash on delivery).

1.2.3. The cost of the delivery is based on the cost of delivery services (4,00€).

1.2.4. The day after your order is placed, we will send your goods to the delivery service which usually delivers it within 24 hours (excluding Saturdays, Sundays and holidays).

1.2.5. We offer free delivery for orders of €100 or more.

1.3. Courier Delivery to Multiple Addresses:

1.3.1. You can place multiple orders and have them delivered to your partners, clients or colleagues in different locations. To do this, when placing the orders, please provide the details of each recipient and select the delivery time.

1.3.2. If the total cost of the orders exceeds €100, the first order is delivered free of charge, while the delivery of other orders is charged as per Section 1.2.

1.3.3. After each delivery, the client is sent a delivery receipt.

 

Delivery in Slovakia

2. Delivery Time and Costs in Slovakia

2.1. We deliver to any city in Slovakia.

2.2. All orders outside Bratislava can be prepaid online or at the moment of delivery (cash on delivery).

2.3. The cost of the delivery is based on the cost of delivery services (4,00€).

2.4. The day after your order is placed, we will send your goods to the delivery service which usually delivers it within 24 hours (excluding Saturdays, Sundays and holidays).

2.5. We offer free delivery across Slovakia for orders of €100 or more.

 

Delivery to Czech Republic

4. Delivery Time and Costs to Czech Republic

4.1. We deliver to any city in Czech Republic.

4.2. Please note that all orders to Czech Republic should be prepaid online.

4.3. The cost of the delivery is based on the cost of delivery services.

4.4. The day after your order is placed, we will send your goods to the delivery service which usually delivers it within 48 hours (excluding Saturdays, Sundays and holidays).

 

Delivery to EU Countries

5. Delivery Time and Costs to EU Countries

5.1. We deliver to the next EU Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany,  Greece, Hungary, Ireland, Italy, Latvia, Lithunia, Luxemburg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Spain, Sweden, United Kingdom.

5.2. Please note that all orders to EU countries require 100% prepayment online.

5.3. The cost of the order and its delivery is calculated based on the value of the constituent products, their weight and the cost of delivery services.

5.4. The day after your order is placed, we will send your goods to the delivery service which usually delivers it up to 7 days (excluding Saturdays, Sundays and holidays).

 

Worldwide Delivery

6. Delivery Time and Costs

6.1. We deliver to the next Countries: Argentina, Armenia, Australia, Azerbaijan, Bahrain, Belarus, Brazil, Canada, China, Egypt, Georgia, India, Indonesia, Iran, Iceland, Japan, Kazakhstan, Kuwait, Lebanon, Liechtenstein, Malaysia, Morocco, Mexico, Moldova, Monaco, Montenegro, Nigeria, Norway, Oman, Pakistan, Panama, Portugal, Qatar, Russia, Saudi Arabia, Singapore, Serbia, South Korea, Switzerland, Thailand, Tunisia, Turkey, United Arab Emirates, Ukraine, United States of America.

Please note that delivery for orders containing decorated gift baskets is currently not possible.

6.2. Please note that all orders to that countries require 100% prepayment online.

6.3. The cost of the order and its delivery is calculated based on the value of the constituent products, their weight and the cost of delivery services.

6.4. The day after your order is placed, we will send your goods to the delivery service which usually delivers it up to 20 days (excluding Saturdays, Sundays and holidays).

  

General Provisions

7. General Provisions

7.1. All details of the placed order and the delivery are supplied via email or SMS message sent to the telephone number of the buyer. The message contains all the necessary information and specifies the total cost.

7.2. If necessary, the buyer may change the delivery date or address up to two hours before the scheduled date of delivery. For this, the buyer must inform our managers about his decision by telephoning: 0948 041 143

We ask you to inform us promptly about any change to the order’s delivery terms, its composition or its complete cancellation.

7.3. Delivery is made to the buyer or the person indicated as the recipient of the order. If the above-mentioned persons are unable to receive the order, it is given to the person able to provide the delivery person with order information (order number and/or name, surname of the recipient) and full payment for the order.

7.4. To prevent fraud and to fulfil our obligations as per Section 4.6. of our Terms and Conditions, when delivering a prepaid order the delivery person is authorised to request a document certifying the identity of the buyer and/or record the type and number of the document provided by the recipient on the order receipt. The seller guarantees confidentiality and protection of personal information based on the Law No. 122/2013 Z.z. Privacy Statement.

7.5. When receiving the order from the GLS courier, the buyer must examine the integrity of the packaging. If there are no concerns, the buyer signs the “Order Delivery Form” and pays for the order if it is not prepaid.

7.6. Signature of the delivery documents means that the buyer has no concerns regarding the delivery, and that the seller has fully and properly executed its obligations on goods delivery and transfer.

7.7. If the goods have been accepted and are of adequate quality, the store shall not accept any claims regarding this matter. For more information, please see the Warranties and Refunds Section.

7.8. Full cancellation of the order means no delivery payment.

7.9. The courier’s stay at the address of the buyer is limited to 5 (five) minutes, regardless of the quantity of goods in the order; we ask you to kindly resolve all issues within the given time limit.

 

8. Restricted Area Delivery

8.1. Orders are delivered by automobile transportation to a "first closed door", so if you are in a restricted area, please provide the closest possible access to the receiving point.

In this case, you may be required to help with the unloading if a large quantity of goods has been ordered.

8.2 If you are in a restricted area with an entrance fee or parking fee, you must pay the entrance to the area or the parking lot when ordering.

 

9. Order Delivery Restrictions

9.1. We are unable to transfer the order to the buyer if:

  • An incorrect address has been provided when placing the order;
  • The buyer was absent from the location on the stated delivery time;

In these cases, re-delivery is possible subject to the buyer and the seller agreeing on new delivery terms and providing the buyer pays the required costs, which can be clarified by phoning: +421 948 041 143

In case the order is cancelled, the delivery fee is not refundable.

9.2. We do not deliver alcohol and gift baskets containing alcoholic beverages to clients under 18 years of age. If you are lucky enough to look like a minor, smile at the delivery person and please show your ID.

9.3.The seller shall make every effort to comply with the terms of the order delivery to the buyer but bears no responsibility for delays that may happen or have occurred due to unforeseen circumstances. The seller also reserves the right to change the date of the order delivery, while undertaking to inform the buyer in advance about the delay period and to arrange a new delivery deadline.

For any questions on Corporate Orders delivery please phone: +421 948 041 143.


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